LobbyGuard Visitor Management System
Freqently
Asked Questions
Below are some
common questions asked about LobbyGuard. If you have a question that
is not listed below, please email it to support@redcirclesolutions.com.
LobbyGuard Software
What are the software features of LobbyGuard?
What is the price of LobbyGuard?
What are the two versions of LobbyGuard,
and how are they different?
Can I use LobbyGuard to track employee time
and attendance?
What reports are available through LobbyGuard?
Can LobbyGuard integrate with other software?
Can LobbyGuard integrate with an ID Card System?
How does LobbyGuards background checking work?
How does LobbyGuard Visitor Registration work?
Does LobbyGuard require a network connection, or
an internet connection?
Can I customize the questions that LobbyGuard asks
a visitor during sign-in?
What about high-traffic environments? Will LobbyGuard
cause a traffic jam?
What does the LobbyGuard visitor badge look like?
Can it be customized or printed in color?
LobbyGuard Hardware
What is the LobbyGuard Kiosk?
What are the dimensions of the kiosk?
What is the warranty on the hardware?
What do I do if there is a hardware failure?
What are the costs of the visitor badges, and where
do I purchase them?
What are the costs of the LobbyGuard Keytags, and
where do I purchase them?
LobbyGuard Support and Maintenance
What kind of support is offered with LobbyGuard?
What about software updates?
LobbyGuard
Software
What are
the software features of LobbyGuard?
Please click here view the LobbyGuard features page
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What is
the price of the LobbyGuard Kiosk?
You can request a customized quote by clicking here.
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What are
the two versions of LobbyGuard, and how are they different?
LobbyGuard is available in the following two versions:
LobbyGuard Kiosk this version
of LobbyGuard employs a touchscreen kiosk and allows visitors and
other walk-in traffic to sign themselves in and out. This solution
offers the convenience of self-service and the attractiveness of the
LobbyGuard kiosk hardware. For complete details on the features of
this version, view the LobbyGuard feature list
LobbyGuard Web this version
of LobbyGuard resides on the desktop of the receptionist or security
guard at your facility and provides this person with a web-based form
for signing visitors in and out of the facility. This solution offers
the advantage of little or no additional hardware cost and providing
full-service to visitors and other walk-in traffic. It is a web-based
solution that does not require installation on the PC all thats needed
is access to the internet. For complete details on the features of
this version, view the LobbyGuard feature list
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Can I
use LobbyGuard to track employee time and attendance for my employees
or faculty?
Yes LobbyGuard tracks sign-in and sign-out time for your employees,
faculty, volunteers, contractors, and anyone else you wish to track
for time and attendance. A full array of time and attendance reporting
is available, including administrative utilities to correct and modify
time in/out. LobbyGuard can also take a photo of the employee during
sign-in/sign-out, preventing issues with buddy punching where one
employee signs in for another.
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What reports
are available through LobbyGuard?
One of the most valuable features of LobbyGuard is the report tool
that allows you to view the statistics and other information on visitor
traffic in your facility. All of the report are available via the
web, meaning you can access important information from anywhere with
only a PC and a web browser. The following are broad report categories
that are included with LobbyGuard. There are too many reports to list
on this page. If you would like to know about a specific report or
you have a specific reporting need, please send your question to support@redcirclesolutions.com.
Visitor Traffic. View visitors
currently signed in and the visitor archive, showing visitor traffic
across any date range in the past. Choose visitors by visitor type,
ie employee, parent, contractor, etc. View traffic by destination,
ie visitors who have visited with a particular employee, etc.
Time and Attendance. View
time in/out and total time in the building for any date range, for
a particular employee or a group of employees. Calculate total hours
instantly. Display photos with sign-in/sign-out records.
Individual Visitor Information.
View a particular visitors traffic history in the building, including
destination, time in/out, photo, and driver license information.
Traffic Analysis. View traffic
volume (number of visitors) across a given day/date range/time range.
Instantly see your busiest and lightest traffic levels.
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Can LobbyGuard
integrate with other software?
Yes. LobbyGuard can integrate with other applications, such as student
information systems, corporate HR packages, and numerous other applications.
Depending on the integration necessary, additional development charges
may apply. For more information, email your request to support@redcirclesolutions.com.
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Can LobbyGuard
integrate with an ID Card System?
Yes. LobbyGuard can integrate with most ID Card systems available and can in fact even be used for ID Card production. This would require an ID Card printer and ID Card software to be connected to the LobbyGuard kiosk. Visit our ID Card System page for an overview of our Photo ID system offerings. In cases where there is an existing ID Card system, the cards can be barcoded to make use of LobbyGuard's time and attendance features as well.
Depending on the integration necessary, additional development charges
may apply. For more information, email your request to sales@redcirclesolutions.com.
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How does
LobbyGuards background checking work?
LobbyGuard is able to provide instant background checking on all your
visitor traffic against the national sex offender registry. In addition,
LobbyGuard can also check against your own list of individuals who
are not allowed in the building, also known as your Red Flag list.
You can turn these features on or off depending on the needs in your
facility. It works as follows:
When a visitor signs in,
LobbyGuard runs the visitor record instantly against the database
of sex offenders and the facility Red Flag list. If a match is made,
the visitor does not receive a normal visitor badge instead, the visitor
will receive a printed badge that states VOID and instructs the visitor
to hand the badge to a facility employee. At the same time, LobbyGuard
can instantly notify appropriate personnel via email or phone message
that a match has been made against the list of unwanted visitors.
The void badge contains a record ID# that is used by a facility employee
to look up the matched record on the LobbyGuard.com web site, from
any web-enabled PC or from the kiosk itself. This will display all
information available on the unwanted visitor, including photo, name,
date of birth and last known address, as well as other physical characteristics
including scars, marks and tattoos. This information will provide
all that is needed to verify that the visitor signing in is or is
not a person who should not be on your campus or in your building.
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How does
LobbyGuard Visitor Registration work?
Another key benefit to LobbyGuard is the ability to register frequent
visitors. Using this feature, visitors can choose to register themselves
after signing in. The visitor will then be issued a LobbyGuard Frequent
Visitor Pass, which can be attached to a key ring.
The pass is hard plastic
and contains a unique bar code that identifies that visitor. On subsequent
visits, the visitor simply waves the Frequent Visitor Pass in front
of the LobbyGuard bar code scanner to sign in and out. This allows
the visitor to quickly, instantly and accurately sign themselves in
and out of the facility and allows visitor traffic to flow much faster
in your front office or lobby.
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Does LobbyGuard
require a network connection, or an internet connection?
No. The LobbyGuard Kiosk unit can run stand-alone, free and clear
of any internet or network connections. Providing an internet connection
can offer additional benefits, including more responsive support from
LobbyGuard, instant and trouble-free updates to the software, and
access to the LobbyGuard reporting and other features via a web browser.
However, the product was designed to work stand-alone and provide
effective visitor management without the need for a data connection.
The LobbyGuard Web software
does require an internet connection, as it is a hosted application
that runs on the web browser. For more information on both the LobbyGuard
Kiosk and the LobbyGuard Web software, visit our product feature list.
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Can I
customize the questions that LobbyGuard asks a visitor during sign-in?
Yes. LobbyGuard includes an administrator utility that allows features
and questions to be enabled or disabled. A great deal of customization
is possible using the included software. If there are additional specific
questions or customer inputs you would like to include, LobbyGuard
Solutions is able to build a custom template for your needs. If you
are interested in more information, please contact support@redcirclesolutions.com.
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What about
high-traffic environments? Will LobbyGuard cause a traffic jam?
No. LobbyGuard can handle any volume of traffic you have at your facility.
Through the use of the LobbyGuard Frequent Visitor Pass, your visitors
can sign in and out of your facility in just a few seconds. If you
are experiencing very high visitor traffic, in excess of 150 visitors
a day, you can add additional LobbyGuard kiosks to better handle the
volume.
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What does
the LobbyGuard visitor badge look like? Can it be customized or printed
in color?
The LobbyGuard visitor badge can be printed for each visitor that
signs in to your facility. It provides an instant, photo-based identification
of every visitor in your building, and it also serves as proof to
your employees that the visitor signed in using LobbyGuard when they
entered the building. The badge also contains a bar code that is unique
to that visitor; all the visitor needs to do to sign out of the building
is wave the badge in front of the LobbyGuard bar code scanner. The
standard LobbyGuard badge is pictured below; any of the items on the
badge can be customized to your particular needs. In addition, the
badge can be printed on a number of styles of paper, including peel-and-stick
name badges, card stock for insertion into a lanyard, and even self-expiring
badges that turn bright red in color after 24 hours. LobbyGuard also
supports the printing of color badges using standard color inkjet
or color laser printers.
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LobbyGuard Hardware
What is the LobbyGuard Kiosk?
The kiosk is the hardware used to run the LobbyGuard software. It
provides an aesthetically pleasing appearance and the strong impression
of a serious security measure e on the part of your building or facility.
The kiosk is an attractive, all-in-one unit that includes the following
hardware components:
Integrated camera with
built-in tilt control
Speakers for audio prompts
of the visitor inputs
Touchscreen for use by
visitor to sign in / out
Badge printer for printing
visitor badges
Bar code scanner for scanning
visitor badge bar codes for easy, quick sign-out
Driver license
scanner for scanning licenses and extracting name and date of birth
for faster sign-in.
Integrated PC with 512MB
RAM, 80GB hard drive and complete cooling system
Windows XP Pro installed
The kiosk ships
with a USB mouse and keyboard for use by administrators when needed.
LobbyGuard also offers an optional swivel base for the kiosk.
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What are
the dimensions of the kiosk?
19W x 24H x 15L
The kiosk weighs 40 pounds. It was designed to fit securely on most
countertops. It can be bolted to the counter or tabletop surface.
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What is
the warranty on the hardware?
The kiosk unit carries a one-year warranty on all parts and labor. Extended warrantys are also available - contact sales@redcirclesolutions.com for more detailed information.
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What do
I do if there is a hardware failure?
If within the one-year warranty period, Red Circle Solutions will dispatch a qualified technician to your premises to perform the repair.y.
In most cases, this can be accomplished on site. In the most extreme cases, your kiosk will be shipped back to the manufacturer for repair at no cost to you. If
you are outside the warranty period, there will be a standard labor
and parts charge for any repairs performed. You will be provided a
cost estimate prior to any work being performed. Note that extended hardware warrantys are available - please contact sales@redcirclesolutions.com for more information.
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What are
the costs of the visitor badges, and where do I purchase them?
LobbyGuard Solutions sells the visitor badges on the LobbyGuard.com
web site. Each roll of badges contains 250 badges. The current price
for the badges can be found on the LobbyGuard Visitor Management System Supplies page.
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What are
the costs of the LobbyGuard Frequent Visitor Key tags, and where do
I purchase them?
The Frequent Visitor key tags can be purchased directly from Red Circle Solutions. Visit the LobbyGuard Supplies page for more information.
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LobbyGuard Support and
Maintenance
What kind
of support is offered with LobbyGuard?
In addition to the hardware warranty and support listed above, the
LobbyGuard software comes complete with one year of support and maintenance.
This provides the customer with one year of remote support assistance,
a unique feature of LobbyGuard that allows the LobbyGuard tech support
staff to take control of the kiosk and address any issues, at your
request. In addition LobbyGuard will provide the customer with a full
year of updates to the software.
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What about
software updates?
If your LobbyGuard kiosk is connected to the internet, all updates
to the kiosk are automatic and run in the background. Otherwise, updates
can be downloaded from our web site and installed manually by your
administrator.
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